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Homepage > About Us > Service Standards

FOI Appeals

Please visit our Freedom Of Information section for information on complaints concerning an FOI Request.

The Department of Commerce and Investment is committed to maintaining a high standard of service delivery to all of its clients. All members of staff recognize the rights of our clients to the confidentiality of information that they provide including:

  • Accessibility of Services
  • Responding to Individuals
  • Participation and Choice
  • Confidentiality and Privacy
  • Feedback and Complaints

As part of our internal standards, we also provide access to an internal complaints process. A copy of the DCI Complaints Form can be downloaded from the forms section of this website.