The Department of Commerce and Investment is committed to maintaining a high standard of service delivery to all of its clients. All members of staff recognize the rights of our clients to the confidentiality of information that they provide including:
- Accessibility of Services
- Responding to Individuals
- Participation and Choice
- Confidentiality and Privacy
- Feedback and Complaints
As part of our internal standards, we also provide access to an internal complaints process.
You can make a complaint:
In person at the offices of the Department of Commerce & Investment, 2nd Floor, Government Administration Building, George Town or DCI Office, Bodden & Bodden Building, Stake Bay, Cayman Brac
By telephone (345 948-2400)
Email: info@dci.gov.ky
In writing to:
Director
Department of Commerce & Investment
Government Administration Building,
PO Box 10087 GT
Grand Cayman, Cayman Islands KY1-1001
When making a complaint, try to give us as much detail as possible, for example:
What service, policy, person or aspect of the Department you are complaining about.
If appropriate, the date, time and location where an incident may have taken place and who may have been affected.
Any expectations you may have had of the Department of Commerce & Investment's services, as a result of information we provided or what staff of the Department of Commerce & Investment may have said.
Your name, address and contact details so that we can respond to your complaint.
Anything else which you think would help to make your point and help us to investigate your concerns.
If your are not satisfied with the response or outcome following your complaint you may contact the Office of the Ombudsman for the Cayman Islands via email: info@ombudsman.ky or call 946-6283.