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Make a Complaint

You can make a formal complaint:

  • In person at the offices of the Department of Commerce & Investment, 2nd Floor, Government Administration Building, George Town or the DCI Office, Bodden & Bodden Building, Stake Bay, Cayman Brac
  • By telephone (345) 948-2400 or 244-6631
  • Email:
  • In writing to:


Department of Commerce & Investment

Government Administration Building,

PO Box 10087 GT

Grand Cayman, Cayman Islands KY1-1001

When making a complaint, try to provide as much detail as possible, for example:

  • What service, policy, person or aspect of the Department you are complaining about;
  • If appropriate, the date, time and location where an incident may have taken place and who may have been affected;
  • Any expectations you may have had of the Department of Commerce & Investment's services, as a result of information we provided or what staff of the Department of Commerce & Investment may have said;
  • Your name, address and contact details so that we can respond to your complaint;
  • Anything else which you think would help to make your point and help us to investigate your concerns.

If you would like to lodge a formal complaint you may also send an email to:

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