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Homepage > About Us > Service Standards > Making A Complaint

You can make a complaint:

  • In person at the offices of the Department of Commerce & Investment, 2nd Floor, Government Administration Building, George Town or DCI Office, Bodden & Bodden Building, Stake Bay, Cayman Brac
  • By telephone (345 948-2400)
  • Email: info@dci.gov.ky
  • In writing to:
    • Director 
    • Department of Commerce & Investment
    • Government Administration Building,
    • PO Box 10087 GT
    • Grand Cayman, Cayman Islands KY1-1001

When making a complaint, try to give us as much detail as possible, for example:

  • What service, policy, person or aspect of the Department you are complaining about.
  • If appropriate, the date, time and location where an incident may have taken place and who may have been affected.
  • Any expectations you may have had of the Department of Commerce & Investment's services, as a result of information we provided or what staff of the Department of Commerce & Investment may have said.
  • Your name, address and contact details so that we can respond to your complaint.
  • Anything else which you think would help to make your point and help us to investigate your concerns.

"If you would like to lodge a complaint you may also complete our complaints form and forward to info@dci.gov.ky"